« Pointy Knife Conundrum | Main | Blog Ads »
May 29, 2005
Review: Home Lumber Company
Abstract:
Out of Stock Delays, Great Customer Service, Odd-ball shipping.
Details:
On May 16th I purchased a Makita Cordless Drill w/ Flashlight and Tool Belt from Home Lumber Company (Whitewater, WI) through their online store.
The Drill was shipped via UPS and it arrived 10 days late because the item was out of stock when ordered. (Not displayed as out-of-stock on web site). It was shipped in a used box. (bulk toilet paper!) The inner box, however, was standard-issue Makita. The drill was fine, but upon closer inspection I realized that the tool belt had a broken belt loop. This burned me a bit, so the next day I called HLC and complained. Without a word of question they drop shipped me a new belt the same day. It arrived within 48 hours. Awesome. And I didn't even have to return the broken belt.
Posted by crandal at May 29, 2005 10:50 PM
Trackback Pings
TrackBack URL for this entry:
http://mattcrandall.com/mt/mt-tb.cgi/17